Questions About Our Call Center Workforce Management Software
What is AgentTime? AgentTime is a stand-alone call center workforce management software (WFM) product. It predicts the optimum number of agents you need to meet your service levels for each time period in your workweek, maintains a database of shift definitions and agent availability, and then creates optimal agent work schedules for future weekly schedules. … Continue reading Questions About Our Call Center Workforce Management Software
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